Banking Info Changed
The Banking Info Changed notice means the banking or payment information on this invoice differs from what is on file for this vendor. This is a security-sensitive notice -- banking information changes are one of the most common vectors for payment fraud.
What Triggers It
This notice appears when the AI detects bank account numbers, routing numbers, or other payment details on the invoice that do not match the vendor's previously known banking information. This includes changes to:
- Bank account numbers
- Routing numbers
- Wire transfer details
- Payment addresses
- Any other payment instruction fields
How to Resolve
- Review the old and new banking information carefully in the notice details.
- Contact the vendor directly using a phone number or email address you already have on file -- not the contact information on the suspect invoice.
- Verify whether the banking change is legitimate.
If Verified
If the vendor confirms the change through a trusted communication channel, acknowledge the notice and update the vendor's banking information in the system.
If Suspicious
If the vendor does not confirm the change, or if anything seems off, flag the invoice for fraud review and do not process it. Report the incident to your security or compliance team.
Banking information changes should always be verified with the vendor through a separate, trusted communication channel. This is one of the most common forms of invoice fraud.
Learn More
- Security Overview -- How Mod AI helps protect against fraud.
- Actions -- The Acknowledge Banking Change action and approval workflows.
- Understanding Notices -- Overview of all notice types and how they work.